Carpet & Upholstery Cleaning Specialists
Carpet and upholstery cleaning FAQ

FAQ frequently asked questions

    • How often should I have my carpets cleaned?
      This depends on your personal comfort levels. Various surveys from reputable organisations (e.g. WHICH?) have concluded that floor coverings can be up to 7 times dirtier than the pavement outside. Carpets and upholstery should be cleaned regularly.
    • Is 'Zap-Clean' insured?
      We have a comprehensive public liability insurance policy (up to £2,000,000). This policy includes accidental damage to your property.
    • Are we qualified/certified to professionally clean?
      We are fully trained, qualified and certified by the 'National Carpet Cleaning Association' (NCCA), the 'Approved Carpet Cleaners Association' (TACCA) and vetted and approved by the Trading Standards 'Buy With Confidence' Scheme.
    • Do we guarantee our services?
      Yes. If you are unhappy with any aspect of our work when we've finished, we'll come and do it again - free of charge.
    • Do we charge per job or per hour?
      We normally charge per job. Please call us for a free no obligation quote on 01625 265 069
    • What payment methods do we accept?
      We accept payment by cash, cheque, bank transfer and credit/debit card.
    • Is it possible to do the cleaning when the customer is out?
      Yes. Access can be arranged to suit you (e.g. we can collect your house keys from your place of work).
    • Are the chemicals used safe? We provide a clean and safe service that is child and pet safe, using environment friendly products.
    • How long will take for my carpets (or upholstery) to dry out?
      Normally your carpets will dry in about six hours. If drying times are an issue we can use powerful 'air movers' to speed up drying times considerably.
    • Carpet Moth, Flea and Mite Infestations
      Treatment and prevention of Carpet Moth, Fleas and Mites in carpet and upholstery fabrics:
    • Avoiding the Rogue Traders:
      How can I avoid the Rogue Traders in the carpet and upholstery cleaning industry: